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We are pleased to announce that the practice is now open and we would like to thank everyone for the patience during lockdown. We are now offering a full service but have limited appointments due to following government guidelines .

We are not currently taking on any new patients as we have to prioritise our existing patient list.

So what does this mean for us and our patients?

We can now offer a full range of treatments at the practice, however we have limited appointments due to the extra precautions we are taking to keep you and our team safe.

New regulations will mean that we are unable to see the same volume of patients as we did previously so we would ask that you please be patient whilst we all adapt during this time. we can rotate treatment rooms to allow for additional cleaning to be undertaken between patients meaning that we have less ‘down time’.

What should I do now?

If you have an urgent dental problem or wish to make an appointment: please call the practice on 01709 910042 and follow the instructions and we shall be happy to make you an appointment..

If you have already contacted us regarding a dental problem during the lockdown: there is no need to do anything. You are already logged on our system and we shall be contacting you in due course to review your situation and to book an appointment as a matter of priority.

If you have a dental problem which you feel is non-urgent but needs addressing: please contact the practice in due course as we are open and we shall discuss your problem / triage you and arrange an appropriate appointment. As you can imagine, we shall be experiencing a large number of calls initially.

We would ask that you remain patient at this time and reassured that appointments will be scheduled based on patient need, vulnerability etc and not just “first come first served”.

What will a dental visit be like?

It became apparent as lockdown progressed, that like other shops, schools and workplaces, dental practices won’t simply re-open and be back to how they were before. Aside from clinical systems and PPE, we shall be introducing new measures to allow social distancing to protect both patients and staff during dental visits.

We would like to thank all of our patients for bearing with us during this difficult period, we are extremely grateful for all your support. We appreciate that you have been unable to access the service which you deserve, and we have been left frustrated, trying to help but being very limited with what we have been allowed to do.

Kind regards

Philip Hicken (General Manager)